PRESENCE MANAGEMENT
Business and consumer behaviour has changed dramatically in the last decade. Organisations are split over multiple locations delivering their services and products throughout local, national and global markets and they are expected to respond to customers immediately via a multitude of communication channels.
Central is able to provide the integration of telephony, data and applications to deliver collaboration solutions and presence management. These solutions simplify the communication process and ensure that communication takes place with the right person, via the appropriate communication channel. Presence Management provides the opportunity for organisation to optimise and integrate their telephony solutions, data solutions and Microsoft applications to achieve performance and quality of service benefits.
Central’s integration expertise and partnership with Avaya, Microsoft, Mitel, Nortel and Siemens ensure that we can bring robust, resilient and secure presence management and collaboration tools to your organisation.
Presence Management & IP Telephony
Central’s skills ensure that we can integrate your IP Telephony solution with your choice of desktop application/soft phone to initiate directory searches and click-to-call functionality. We can ensure that presence visibility can be brought to your desktop, soft phone or IP handset.
Presence Management & Conferencing
Presence Management solutions provide organisations with the ability to participate in multi-participant conferencing and collaboration from the desktop utilising conferencing solutions from Microsoft, Avaya and Nortel.
Presence Management - The Benefits
- Full knowledge of contacts availability and chose method of communication
- Initiate telephone calls from desktop utilising directory and click-to-call
- Iinstigate conference calls from desktop - conferencing can be data, video or voice
- Reduction of voicemail messages
- Increase in the speed and quality - of decisions
- Optimisation of existing infrastructure investment
- Reduction in network and mobile costs
