IS MICROSOFT CRM FOR YOU?
If you can answer yes to any of the following key questions, then you should seriously considering implementing an Microsoft Dynamic CRM solution:
- You need to retain existing customers not just acquire new ones.
- It is difficult to track your sales success rate and performance.
- There is little or no co-ordination of sharing of data between your sales and customer service teams.
- There is no existing single source of customer information, people use paper, spreadsheets or Outlook. Some members of staff use their own databases or keep it in their heads.
- Customer service is inconsistent and the quality is difficult to measure.
- There are a lot of manual processes, which result in inefficiencies and sometimes mistakes.
- By the time even simple reports are prepared, the information is out-of-date.
Cost Justification
Microsoft CRM is quick to implement, easy to manage and integrates with an existing Microsoft infrastructure, including Outlook, Exchange, Windows 2003 and Microsoft SQL Server. This familiar look and feel means reduced training costs.
Flexible and scaleable, it is expandable in line with the growth of your business and offers a rapid return on investment.
