SIEMENS CONTACT CENTRE SOLUTIONS
Siemens has a wealth of contact centre experience in both the private and public sectors.
Central and Siemens’ expertise means that we can help you identify your medium and long-term objectives and quantify the potential benefits to your organisation. We will propose a solution that is based on your specific business needs and that will integrate with your existing technology, people and processes.
Siemens has built a multi-media, presence enabled, contact centre solution for your organisation that will:
- Drive first time contact resolution
- Maximise customer and employee satisfaction
- Deliver productivity and efficiency gains
- Optimise profits and eliminate costs
- Transform your organisation
Multimedia Handling
Make sure you can provide a consistent response to your customers, whether by voice, email, SMS or web.
Management tools
Use the information you collect to make smarter business decisions and maximise the value of your investment. Schedule effective resources through Workforce Optimisation tools.
Contact Routing
Make sure your customers get to the right person, first time, every time.
Desktop integration
Give your staff quick and easy access to all the information and other expertise they need to communicate effectively with your customers.
Self Service
Help your customers to help themselves, whether by web or interactive voice response.
Professional services
Use our business and technical consultancy services to design, implement and support the contact centre that’s right for your organisation.
CRM Integration
Integrate leading CRM applications with your contact centre solution.
