Services

Training Methodology

Our hands on, practical courses will show your employees how to fully utilise your system and help them to understand the business benefits of the solution. In many cases we will create a bespoke programme to ensure that you achieve the level of competency you require.

Phase 1 – Business Requirements

Our project managers will be your focal point for all telecom & peripheral training throughout your system implementation, they will provide you with the most appropriate courses and timeframes available to ensure you receive the level of competency you require in accordacnce with your business requirements and investment objectives.

Phase 2 – Training Analysis

The training format:

Profile of trainees/student:

Pre Training		New User
Train the Trainer		Basic
System Administration		Intermediate
Go Live support		Advanced

Phase 3 – Training Plan

Data collation from Phase 1 and 2 is used to design a bespoke training Schedule
Development of training tools: User guides, quick reference guides, handsets, network connectivity
Date & training schedules agreed
Training environment scheduled and prepared

Phase 4 – Delivery