Advanced Integration and Development Offered by Central Developer Services
- Advanced Computer and Telephony Integration (CTI) plus Simultaneous Voice and Data Transfer (SSO),
- Voice and Data integration with customer's CRM/ERP applications such as SAP, Siebel or Microsoft.
- Front Office Application Integration and Refresh, including access to self service and specialist call routing
- Network Spend Analysis and Network Utilisation
- Administrator and User training and skills profiling
- Integrated Speech Recognition, Self Service Portals and Contact Centre Solutions
- Integration between communications networks and Microsoft lCS/OCS
- Integrate your contact centre with applications and data
- Speech self service
- Manage customer and contact information
