IP TELEPHONY & MOBILITY
Alternative drivers for investing in IP telephony are the ability to accommodation new ways of working and new applications and the ability to increase productivity such as unified communications, presence management and collaboration. IP Telephony also offers considerable advantages for mobile and flexible working. This is becoming a more dominant way to work partly enabled by technology, and partly by the competitive need to get closer to customers to maximise previously unproductive working time.
Another driver for mobility solutions is productivity. Almost 50% of workers say they often send emails to chase voicemails, or make a phone call to draw attention to an email they had sent. This behaviour suggests that businesses need to take control and unify communications. IP technology is the fundamental technology for a unified communication or presence management solution.
